The defense starts with you!
It is difficult for us to think of anything more critical than the protections of your personal information and the assets you have entrusted to us in this platform. The information below is essential, and we encourage you to read and understand all of the policies and protocols and to implement them all, to help us prevent any issues with the security of your account.
How to prevent a Phishing attack
Phishing is a cyber-attack that aims to get access to critical or sensitive information like your username, password, credentials, credit card information, 2FA code, etc., by pretending to be Crypto Swap in an electronic communication. Users may fall prey because they come through seemingly trusted platforms/forums/channels like:
-A Fake Crypto Swap site
-An instant message with malicious links
-Social websites with a manipulated “Crypto Swap” link.
-A chat with an impersonated Crypto Swap support.
-A fake Crypto Swap hotline or support in search engine etc.
-A Fake Account on Social Media
-Malware downloaded from the internet
-Free and unsecured WIFI Phishing
How to Protect Yourself from a Phishing Attack
Messages filled with underlying errors like grammatical errors, typos, impersonal greetings, a domain name that is incorrectly spelled like CryptoSwop.com, etc. are features a spoofed message would have.
Messages that come with threats and a sense of urgency could also be a sign of phishing. Sometimes, Crypto Swap may need you to act as soon as possible. But this only happens when necessary. Attackers lure unsuspecting victims by sending their messages with a sense of urgency.
As much as possible, ensure to browse with a secure website at all times. This is usually indicated by an “https//” alongside a secure lock icon in the browser.
Other ways you can prevent an attack;
Ensure that your browser like Google Chrome or Mozilla Firefox is always updated to the latest version;
-The safest way to log into Crypto Swap is through the website, https://trade.crypto swap.com;
-For IT professionals, it is recommended to verify the SSL domain name is cryptoswap.com or www.cryptoswap.com
-Enable Two-factor authentication(2FA) on your accounts. There is no occasion where you should disclose your 2FA 16 digital back key, to anyone or any website. Even if your password and username are compromised, 2FA makes it impossible for your account to be accessed because those two alone are not enough for anyone to gain entry;
-Install Chrome Netcraft Extension or Firefox Netcraft Anti-Phishing Extension;
-Chrome Netcraft Extension
-Firefox Netcraft Anti-Phishing Extension
-Keep your systems /applications updated to avoid the security bugs;
-Install the anti-virus software and keep it up to date.
-Do not connect to an untrusted wireless network.
Securing your trading account on Crypto Swap
To secure your Crypto Swap account, here are a few tips to take note of:
-Ensure to use a unique password and email address (You can use a secure password manager like Dashlane, LastPass or KeePass to keep track of your passwords)
-Enable 2FA on your Crypto Swap account (2FA adds an extra layer of protection to your account in case your password is compromised.
-Always confirm that the website you are visiting is www.cryptoswap.com or trade.crypto-swap.com
-Phishing sites may try to imitate Crypto Swap to trick you into disclosing sensitive information. Ensure that you are visiting the real website at all times.
-Don’t click links or open attachments in emails that you are not sure are safe; and
-Only do this for emails that you are entirely sure are from Crypto Swap.
-Secure your email account and phone number;
-Enable Fingerprint, FaceID or passcode lock or your phone, use a secure email provider, and use 2FA for your email account.
-Secure your computer
-Don’t install untrusted software on your computer, or software from untrusted developers. If possible, consider using a dedicated computer or partition, install Linux, Chrome, a password manager plugin, and nothing else.
-Subscribe to good antivirus software, and keep it updated
Secure your internet connection
Always use a wired connection if possible. If you must use WIFI, consider routing through a VPN.
Please note: these tips are not exhaustive. On top of the above, please exercise vigilance and educate yourself further about general online security.
Here’s a list of 4 crucial security tips:
-DO NOT disclose your password to anyone!
-Enable Google Two Factor Authentication！
-DO NOT call anyone’s phone number who claims to be Crypto Swap Support！
-DO NOT send any money to anyone claiming to be a member of Crypto Swap.
You can always reach out to us at [email protected] or use the 24-hour live chat on the bottom right of every page on the Crypto Swap site if you’d like to report any impersonation or any scam account.
Is it safe to display your wallet address?
Wallet addresses are safe to display anywhere you would like to accept tips, payments, or donations. It is not possible to steal digital currency with a public address alone. The only way someone could access your funds would be if they had access to your Crypto Swap account, or in the case of a non-hosted wallet, your private key.
Much like one needs the password to an email account to be able to access and send a message from that email address, wallets have what is called a private key that is needed to send funds from a digital currency wallet.
Crypto Swap is a hosted wallet service, which means we manage your private keys for you, securing your funds with a password, device confirmation, and 2-factor authentication.
We take security very seriously at Crypto Swap and utilize our secure cold-storage technology to protect our customer’s funds. As a result, we are unable to provide access to your private keys unless you get access to our hardware wallet in secured locations.
How to secure your digital assets on Crypto Swap
It is essential than ever to take steps to help keep your digital currency safe. Crypto Swap will never ask for your password, two-factor authentication code, or remote access to your computer.
Our top priority is the security of customer funds. Crypto Swap invests significant time and resources to detect and prevent attempts to compromise customer accounts proactively, however, it is also essential customers take appropriate steps to minimize the risk of having their accounts compromised.
Steps to help keep your digital currency secure
-Create long, random, and unique passwords for each account. Using a password manager such as Dashlane or LastPass makes this easy to manage.
-Install two-factor authentication (2FA) everywhere. We recommend Google Authenticator. At a minimum, you should have two-factor authentication installed for all of your email accounts and your Crypto Swap account. If you use Gmail as your email provider, consider the Advanced Protection Program. You can read more about how to install two-factor authentication on your Crypto Swap account here.
-Be on the lookout for emails pretending to be from Crypto Swap (you may have heard this called “phishing”). This is the most common way customers are compromised. Bookmark essential websites (Crypto Swap, email, banks, etc.) and only visit those sites from those bookmarks. Avoid clicking links or opening attachments in emails. Crypto Swap will never ask for your password, 2FA, or remote access to your computer.
-Confirm you are using authentic Crypto Swap support. Only contact Crypto Swap through its verified email — [email protected] Please be careful to verify any information you find via forums, social media, and google adverts.
-Protect your computer. Make sure your operating system is up to date, install reliable antivirus software, and avoid installing software from unknown sources.
If you receive a suspicious email or see a suspicious website, please contact us here or at [email protected]
How do I keep my account secure?
Crypto Swap will keep your cryptocurrency safe, but only you can protect your wallet from being accessed by intruders. If your sign-in details are stolen and used to steal from your Crypto Swap wallet, there is nothing you or Crypto Swap can do to get it back.
However, following these instructions will significantly reduce those chances.
Read any notifications sent by Crypto Swap and report any activity that looks suspicious as quickly as possible.
This is such a robust security measure; it shouldn’t be regarded as optional. With enough time and computer power, any password can be guessed. We’ve written a piece to help you in setting up your two-factor authentication security.
Be vigilant of phishing.
When navigating to the Crypto Swap website, make sure the website address (or URL) is the legitimate Crypto Swap.com address. If you see anything else in the address bar on top of your browser, leave the site immediately and report it to us. We’ll try to have the fake site shut down.
Make sure whenever you receive an email from Crypto Swap that Crypto Swap genuinely sent it. Check the origin of any email before interacting with any of the links. If you do receive a phishing email, do not communicate with any of the links in the message. Your email client should have a “report as phishing” option. Use it.
Cryptocurrency is popular and high on the list of things hackers want to steal from you. You must use a strong password. Not only must your Crypto Swap password be substantial, but it must also be unique. If you’re using the same password on your Crypto Swap account as your email or your social media accounts, you’re betting the keys to your Crypto Swap wallet on the fact that have you never clicked on a phishing link.
Secure your email
Crypto Swap will interact with you through your email. This is our way of communicating with you. If criminals have access to your email, you are at risk.
Here are a few things you can do:
-Use a unique and strong password.
-It’s recommended to update your password frequently. A strong password is at least 14 characters in length and contains a mix of letters, numbers, and special characters.
-Set up two-factor authentication for your email.
-Most email providers support Google Authenticator or even SMS security. Check your settings.
-Check your forwarding settings to make sure.
Attackers will sometimes gain access to your email. They’ll remain stealthy. Without your knowledge, they set up a forwarding address to have all your incoming mail forwarded to them. They wait until the opportunity arises to steal from you. In this way, your cryptocurrency can be taken even if your account was compromised months ago. Check your mail forwarding settings and make sure there aren’t any unknown devices logged into your mail.
In summary, no time spent on improving security is ever wasted. We know adding protection means less convenience, but we’ll have peace of mind knowing you have peace of mind. Stay safe, and feel free to reach out to us if you have any security-related questions.
We’re here to help.
HOW TO RE-ENABLE YOUR ACCOUNT ON CRYPTO SWAP.
We can disable your account for different reasons, such as; suspicious activities on your account, risk of fraud, or for other purposes.
If we notice any fraudulent activities on your account, any suspicious activities on your account, or any other concerning reason, we might temporarily disable your account.
To re-enable your account, please reach out to our support team here with the following information:
-Confirm the last time and location you logged in to your account
-Confirm the previous amount you deposited to your account (Fiat and Crypto)
-Upload an image of you holding your valid ID document and a piece of paper saying “Crypto Swap enable account and the current date.”
NOTE: If you haven’t deposited before, you can state none.
We strongly advise that you enable Two-Factor Authentication on your account.
My money is missing/stolen/ hacked. Where did it go, and how do I get it back?
We understand that this can be a very frustrating experience, and we will strive to make the process as smooth as possible on our side.
If you are a registered Crypto-Swap.com customer and the transaction was made to/from your account:
-While logged into your Crypto-Swap.com account, open a support ticket from your dashboard with the following information:
-The Crypto-Swap.com reference number (email address), or
-The address where the funds were sent, or
-The blockchain transaction ID.
Our support team will be able to trace your transaction and give you the details to provide to the police for the report you will need to file after.