How do I buy cryptocurrencies?
If you didn’t complete your profile and did not engage your 2FA, you will see that you need to get verified for most transactions to be available.
Upgrading your Tier level is very easy and, in most instances, only requires that you add documentation to your account.
Click on the Level that you wish to upgrade to and complete all the actions required to open an account. For more info, check out our guide How to get verified.
You must also have funded your account in the currency that you want to trade. Or you can convert your funds into the currency of your choice.
Mobile App – Flat-Rate Direct Buy & Sell “FAST CASH TRADE”
- Log in with your email address into the mobile app.
- Select the icon
On the left, you will see the currency you want to use for one part of the transaction (In this example Bitcoins) and on the right the currency you want to use for the other part of this transaction. (in this example USD).
- Select the radio dial that equals to the amount you want to buy/sell from the predetermined amounts provided. (Note that the figures you see here are very close estimates; however, the number of cryptocurrency you will receive will vary according to the rate when we process your order.
- The choice of the bottom two buttons depends on what you want to accomplish, if you are looking to buy BTC with USD in this instance, you will select Buy if your goal were to Sell BTC for USD you would select Sell.
- Select the buy or sell button to complete your transaction.
When your order is filled, you will see the results in your wallet.
How do I sell cryptocurrencies on the mobile app?
You can easily convert Cryptocurrencies to Fiat currencies on Crypto-Swap.com.
Use the direction above to complete this task.
Make sure the Cryptocurrency you want to sell is in the left box and the Fiat Currency you wish to receive for sale is on the right.
Select the SELL button on the bottom of the screen
How do I exchange cryptocurrencies?
These transactions can be performed on either the web version or the Mobile App of Crypto Swap.
Follow the steps below to swap or exchange crypto to crypto.
- Log in with your email address.
- Go to Trade Icon to place your order.
- Select one of the currency pairs that are supported on the exchange.
- If you are Buying the Ether with Litecoin’s, in this instance, you would enter the amount of Ether in the AMOUNT TO BUY field section. If, on the other hand, you have selected the SELL tab at the top right and are Selling the Ether to buy Litecoin’s, in this instance, you would enter the amount of Ether in the AMOUNT TO SELL field section. The number (in the example above) Litecoin you want to trade for Ether. You will notice that as you enter amounts, the fields below will display the Total Market Price, Order Total, the total fees, and the net value of the currency you wanted. The Net is after all the fees charged by all the people involved in the transaction.
- The next step is to determine what kind of order you want to place. You have already decided if you are buying or selling and how many of these you are looking to receive, you now have to let people know how long you want to wait for the order to fill. Select One of the order types from the drop-down menu under Market. We explain what these mean below.
You are willing to pay or receive whatever amount the people were buying or selling the item is asking. This is the order that is completed (filled) the quickest but could be the most costly.
LIMIT – GOOD TILL CANCELED.
The order is placed until it is filled and is accompanied, but the rate you want to pay or receive for the item. Any other orders in the system that do not match your amount will not be considered for the order.
LIMIT – FILL OR KILL
In this context, the market or limit order is treated similarly to an “all or none” order with the exception that it is immediately canceled if not filled.
LIMIT – IMMEDIATE OR CANCEL
An immediate or cancel order (IOC) is an order to buy or sell a security that executes all or part immediately and cancels any unfilled portion of the order. An IOC order is one of several “duration orders” that investors can use to specify how long the order remains active in the market and under what conditions the order is canceled.
LIMIT – GOOD TILL DATE
A limit order Good Till Date is a type of order to purchase or sell a security at a specified price or better until a specific date.
LIMIT – DAY
It is an order that has not been filled (partially or all) that expires at the end of the current day trading.
STOP – GOOD TILL CANCELED
Is a sell order which sets sell orders at prices below the market price and buy orders above the market price to limit losses and is good until the trader cancels the order
STOP – FILL OR KILL
It is an order to sell a security if it hits a specific rate; in this context, the order is treated similarly to an “all or none” order with the exception that it is immediately canceled if not filled.
STOP – IMMEDIATE OR CANCEL
An immediate or cancel order (IOC) is an order to buy or sell a security if it hits a specific rate. The order executes all or part of the trade immediately and cancels any unfilled portion of the order. An IOC order is one of several “duration orders” that investors can use to specify how long the order remains active in the market and under what conditions the order is canceled
STOP – GOOD TILL DATE
A Stop order Good Till Date is a type of order to purchase or sell a security when it hits a specific predetermined rate but cancel the entire order if it is not filled during the one trading day.
How can I cancel my order?
Any order that has not been executed can be canceled by selecting the order in the “History” menu and then clicking on “Cancel.” If this option is not available, please contact us as soon as possible via our Support Team by specifying the reference of the order in question.
Buying crypto: Why is my payment taking so long / refunded?
There are two main reasons why a payment is returned, or a refund may occur during trading fiat to crypto transactions:
The name on your payment instruction to your bank does not match the bank account holder’s name, “PPay Inc,” and full address, in this case. This happens when you make a payment from an online banking account with incorrect or incomplete information for the receiver’s information, but the name on the transfer is other than the name which is the receiver on the account.
You didn’t include the Crypto Swap reference (your Email Address) with your payment, or the reference is wrong. Please note that every transaction has a unique Crypto Swap reference, so payments made with a duplicate / pre-existing reference will be refunded.
If your transaction takes more than a week, there may be an issue with your bank, which is likely that the bank blocks all payments related to crypto. The first thing to do is to contact your bank to find out if this is the case. We cannot do anything in these situations, and you will need to ask your bank to refund you, cancel your order on our site, and place another order using an account from another bank.
We are a reliable, registered, and regulated crypto finance service provider with strong relationships built with many international financial institutions. A situation where a bank refuses payment from our company is infrequent, but it can happen and is beyond our control
Selling crypto: Why is my payment taking so long / refunded?
Your selling (crypto to fiat) transaction may take longer than usual for the following reasons:
The first and last name you provided on the Crypto Swap interface does not match the bank account holder’s first and last name registered with this bank, so the bank reversed/refused the transaction.
Your bank or service provider refused the payment. Your payment will be refunded to our bank account. In this case, we need another bank account to send your funds to. If this happens, you will be contacted by our team. They will ask you to provide another bank account where we can send your funds. This process must be completed through us manually, and that’s why it may take some extra time to complete.
To avoid refused and refunded payments: Please make sure that the bank or service provider you give as the payment destination accepts payments from crypto service providers before opening your transaction with us. To do this, please check your bank or service provider’s terms and conditions before using them for crypto transactions.
Supported Countries on Crypto Swap
Users from Canada can sign up on Crypto Swap and engage in all of the functions provided in the Crypto Swap Platform.
Also, all of these services which include the following are open to users from other countries as well.:
- sending and receiving cryptocurrencies;
- sending and receiving fiat currencies;
- global cross-border remittances;
- realtime fiat to crypto, crypto to crypto, and crypto to fiat transactions, via the Crypto Swap Mobile Apps;
- Storing your funds securely with 2-factor authentication
- Currency pair trading
Even if your country’s local currency is not yet supported, you can still take advantage of many Crypto Swap features.
And much more!
If you have selected a different country on signup and want to change to Canadian currency, please follow the instructions below:
Create a support ticket with the title “I want to change my country.”
Send a copy of a valid government-issued ID document for the country you want to change too. This may include International Passport, Driver’s License, State or National Identity Card, Permanent Voter’s Card or Residence Permit.
Crypto Swap exchange interface explained.
To access the Crypto Swap Liquidity Exchange Platform, click “Login” on any of the web page menu locations. Once you do, you will land on the page where trading is continuously taking place.
The exchange has the following sections as numbered below:
- Recent Trades
- Place Orders Form
- Order Book
- Market Statistics
- Trading Screen Settings
- My orders
Markets: This shows the list of available market pairs for trading. In a BTC/LTC market, for instance, the currency at the left BTC is the base currency, while the currency at the right is the quote. In essence, the buy order in this market is to buy the base currency (BTC) with the quote currency (CAD) and vice versa.
Recent Trades: The section label trades represent the completed orders (trades) being performed on the particular market. Your completed trades are displayed with a star beside it
Charts: The standard candle chart depicts price range movements during specified periods. The line chart is a more straightforward representation of price movement over time. The depth chart is a graphical representation of the pending limit orders in the order book.
Place Order Form: This is used to place buy or sell limit/market orders. When a limit order is placed, it goes to the order book and the open orders list. Once the order is matched (or partially matched), it will be listed in the Recent Trades section on the left. The button to the top left of this section is to switch to a market order. Any order placed with the market order, either buy/sell, directly takes orders from the order book at the current market price.
Order Book: The order book lists the current limit orders resting in the market. Purple represents sell orders (or asks), and the green represents buy orders (or bids). As traders place buy and sell orders in the market at different prices, the order book is updated. Orders are executed when prices match, and the market price is determined. The “1000 spread” in the illustration represents the difference between the highest bid and the lowest ask.
Market Statistics: The market statistics show real-time data of the events in the particular market you’re currently on. The 24-hour volume represents the total volume of the base traded within the last 24 hours, while the “HIGH” and “LOW” represent the highest and lowest prices of the base currency over the previous 24 hours. The change represents the percentage difference in the cost of the base currency over 24 hours.
Trading Screen Settings: The icons at the top right of the trading screen are to change basic settings on the trading screen. The first icon is used to toggle notifications on or off, and the second is used to switch between day and night mode. The third icon is used to display the available funds you have in the two currencies being traded in a market. The last image directs you to the “My Orders” table.
My Orders: When you place limit orders, they stay on the My Orders section. You can cancel these orders from this section before they are filled.
How does the limit order work? What are “maker” or “taker” orders?
A limit order is an order placed on the Crypto Swap exchange to buy or sell Bitcoin at a specific price.
A buy order will only be executed at the limit price (or lower).
A sell order will only be executed at the limit price (or higher).
If you place a buy order at a price below all of the pending sell orders, it will be pending. You are then waiting for the price of Bitcoin to decrease and for a seller to sell Bitcoin at the price of your order before your order is filled. Your buy order is considered a MAKER ORDER because it didn’t fill immediately. If it is eventually filled, you will be charged a MAKER FEE.
If you place a buy order at the same price or a price above any pending sell orders, and it is filled immediately, your buy order is considered a TAKER ORDER. If it is filled, you will be charged a TAKER FEE.
Similarly, the maker/taker fees also apply to sell orders.